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FAQ's

Q: Where's my order?

A: Once an order is placed, please allow up to 4 working days for your item(s) to be handcrafted and shipped. You'll receive a shipping confirmation email on the day your item leaves the studio. These do have a tendency to end up in junk folders!

If you've selected Standard UK Shipping, your item should arrive 3-7 days after receiving your shipping confirmation email.

If you've paid for Express Shipping, you can expect to receive your item within 1-2 working days of placing your order.

If you're outside of the UK, you'll receive a Royal Mail tracking number in your shipping confirmation email, so you can track it's journey to you. 

 

Q: How do I return or exchange an item?

A: We hope you love your ROMMY purchase, but if you find an item isn't right for you, we can accept unworn pieces in the same condition they were sold in, posted in a securely wrapped parcel, within 14 days of purchase. We're only able to take responsibility for items once they're back in our care, so getting a tracking number and proof of postage is recommended. Just email hello@rommy.co.uk with your order number and we'll take it from there.

 

Q: Will an item be back in stock?

A: Each accessory at ROMMY is made from vintage, deadstock or remnant fabrics, so each style has very limited units. Once a style has sold out, she's gone forever, so you're best to snap her up while she's still here.

 

Q: How Do I use my discount code?

A: This can be added at the checkout to apply discount to your cart. 

 

Q: Can I amend my order?

A: Email hello@rommy.co.uk with your order number and amendment request, we'll respond as soon as possible to try and amend your order.

 

Q: Do you offer collaborations?

A: We're always looking to work with creatives that satisfy with sustainable credentials. If you have an idea in mind, do reach out as we'd love to hear from you.

 

 Don't hesitate to contact hello@rommy.co.uk for any other queries.